Terms of service
By accessing this website or purchasing from Luxevitalis, you agree to be bound by these Terms of Service as follows:
Luxevitalis – Terms of Service
Welcome to Luxevitalis. By accessing or using this website, you agree to comply with and be bound by the following Terms of Service. These terms apply to all users of the site, including customers, vendors, merchants, and visitors.
If you do not agree with these terms, you may not access the website or purchase products from Luxevitalis.
Use of Website
By using this site, you confirm that you are at least the age of majority in your state or province of residence. You agree not to use our products for any illegal or unauthorized purpose.
You may not transmit any worms, viruses, or destructive code through this website.
Products and Services
Luxevitalis sells fragrances, skincare products, and dietary supplements.
We make every effort to display accurate product descriptions, images, and pricing. However, Luxevitalis does not guarantee that all product information on this website is completely accurate or free from errors.
Luxevitalis reserves the right to modify or discontinue products at any time without notice.
Health Disclaimer
Certain products sold on this website may include dietary supplements.
Statements regarding these products have not been evaluated by the U.S. Food and Drug Administration.
These products are not intended to diagnose, treat, cure, or prevent any disease. Customers should consult a healthcare professional before beginning any supplement regimen.
Orders and Billing
Luxevitalis reserves the right to refuse or cancel any order at its discretion.
We may limit or cancel quantities purchased per person, household, or order. If we make a change to or cancel an order, we may attempt to notify you using the email or billing information provided at the time of purchase.
Payments are processed securely through Shopify and its payment providers.
Shipping
Orders are processed and shipped within the United States. Estimated delivery times are provided but not guaranteed.
Shipping delays may occur due to carrier issues, weather conditions, or circumstances beyond our control.
Returns and Exchanges
For hygiene and safety reasons, opened supplements, skincare products, and fragrances cannot be returned.
Unopened products may be returned within 14 days of delivery if the item remains unused and in its original packaging.
Customers are responsible for return shipping costs
Products with broken seals, opened packaging, or signs of use are not eligible for return or exchange.
Intellectual Property
All content on this website, including branding, logos, product descriptions, images, and design elements, is the exclusive property of Luxevitalis.
Unauthorized use, reproduction, or distribution of this content is prohibited.
Limitation of Liability
Luxevitalis shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or website.
Products are used at the customer’s own discretion.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Indiana.
Changes to Terms
Luxevitalis reserves the right to update or modify these Terms of Service at any time. Updates will be posted on this page.
Luxevitalis – Refund Policy
At Luxevitalis, we stand behind the quality of our products while maintaining strict safety standards.
Returns
We accept returns of unopened products only within 14 days of delivery.
To qualify for a return:
• Item must be unused
• Item must remain sealed in its original packaging (no broken seals)
• Customer must provide proof of purchase
Non-Returnable Items
The following items cannot be returned once opened:
• Dietary supplements
• Skincare products
• Fragrances
• Hygiene products
Defective or Damaged Items
If you receive a defective or damaged product, please contact us within 24 hours of delivery. We may offer a replacement or refund after reviewing the claim.
Return Shipping
Customers are responsible for return shipping costs
Refunds are processed once the returned product is inspected.
Luxevitalis – Shipping Policy
Orders are typically processed within 1–3 business days.
Shipping times vary depending on the carrier and destination.
Luxevitalis is not responsible for delays caused by shipping carriers, customs inspections, weather conditions, or other circumstances beyond our control.
Customers will receive a tracking number once their order has been shipped.
Lost or stolen packages marked as delivered by the carrier are not the responsibility of Luxevitalis.
Luxevitalis – Privacy Policy
Luxevitalis values the privacy of our customers.
We collect personal information such as name, address, phone number, email address, and payment information only for the purpose of processing orders and improving customer experience.
Payments are processed securely through Shopify and its trusted payment providers.
Luxevitalis does not sell or rent customer data to third parties. EVER.
Customer information may be used for:
• Order processing
• Customer support
• Marketing emails (if opted in)
• Website analytics
Customers may opt out of marketing communications at any time.
Fraud Prevention & Chargeback Protection
Luxevitalis actively monitors transactions for fraudulent activity in order to protect our customers and our business.
We reserve the right to refuse, cancel, or limit any order that appears to be fraudulent or unauthorized.
Orders may be flagged or cancelled if they show indicators such as:
• Mismatched billing and shipping information
• Suspicious purchasing patterns
• Multiple transactions from the same IP address
• Use of anonymous proxy or VPN services
• Unusual order quantities
Luxevitalis may request additional verification before processing certain orders. Failure to provide requested verification may result in order cancellation.
Customers who initiate a fraudulent chargeback or payment dispute without first contacting Luxevitalis to resolve the issue may be permanently restricted from making future purchases.
Luxevitalis reserves the right to submit evidence to the payment processor to dispute fraudulent chargebacks, including but not limited to:
• Order confirmations
• Shipping and delivery confirmation
• IP address records
• Payment authorization records
Payments are processed securely through Shopify and its payment processing partners.
Order Refusal Policy
Luxevitalis reserves the right to refuse service or cancel orders at its sole discretion if an order is suspected to involve fraud, abuse of return policies, or violation of our Terms of Service.
Refunds for cancelled orders will be issued to the original payment method.
Disclaimers as follows:
Supplement Disclaimer
The statements made regarding these products have not been evaluated by the U.S. Food and Drug Administration.
These products are not intended to diagnose, treat, cure, or prevent any disease.
Individual results may vary. Customers should consult a qualified healthcare professional before using dietary supplements, particularly if they are pregnant, nursing, taking medication, or have a medical condition.
Brand Disclaimer
Luxevitalis is an independent retailer and is not affiliated with, endorsed by, or sponsored by any fragrance manufacturers or brand owners.
All trademarks and brand names are the property of their respective owners and are used solely for identification purposes.
Results Disclaimer
Results from using Luxevitalis products may vary from person to person. Testimonials and product descriptions reflect individual experiences and are not guaranteed outcomes.
Luxevitalis does not guarantee specific productivity, cognitive, or performance results.
Luxevitalis – Contact Policy
For customer support or inquiries, please contact Luxevitalis through the contact form on our website or by email.
24–48 hours for response time.